karen
- Forum posts: 2
Feb 5, 2014, 6:10:05 PM via Website
Feb 5, 2014 6:10:05 PM via Website
I have an issue with my new, less than 1 week old, galaxy S3 phone. it stopped performing while i was using it. I turned it off to restart it and now nothing but a black screen but some audible sounds. I have attempted the remove the battery trick, and the hard reset with nothing. No logo appears when attempting the reset. I can't attempt the other type of reset either because of the black screen, I can't see the prompts. Any help would be greatly appreciated. Thank you.
— modified on Feb 5, 2014, 6:10:51 PM