hello guys, just got a new htc chacha and 2weeks after purchse i got my first abnormal reset, is so painfully to see this coming from htc i love the phone can any one help plzzzz
Hi Sammy,
Welcome to the forum
Sorry to hear about the problems you are having. I think if I were you I would take the thing back. Nothing annoys me more than buying something new and having issues with it in just a few weeks.
I have read that a "factory reset" might help (but please do this at your own descrition). Also, do the logs show kernel panic before every random restart?
Welcome to the forum
Sorry to hear about the problems you are having. I think if I were you I would take the thing back. Nothing annoys me more than buying something new and having issues with it in just a few weeks.
I have read that a "factory reset" might help (but please do this at your own descrition). Also, do the logs show kernel panic before every random restart?
— modified on Jun 26, 2013, 5:00:24 PM
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thank u so much for your response, i truely appreciate. my htc chacha just resets abnormally with a notification message which says your phone has just recovered from an abnormal reset would u like to tell htc? there is no such message as kernel panic. i only downloaded whatsapp on it, i also returned the phone for a swap but the dealer said there is no warranty from htc and there is nothing he can do. i am so sad. feel like suicide
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Jun 28, 2013, 10:37:05 AM via Website
Jun 28, 2013 10:37:05 AM via Website
Hi Sammy,
Is your phone rooted? If so try to do a root search on the system partion, look for HTC log or something similar. Also on the crash or abnormal restart screen there whole be a error code usually containing a type of exception error ex. java.lang.exception (as an example). Let me know
Is your phone rooted? If so try to do a root search on the system partion, look for HTC log or something similar. Also on the crash or abnormal restart screen there whole be a error code usually containing a type of exception error ex. java.lang.exception (as an example). Let me know
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hellooo thanks again for your concern, here is the latest development, out of disappointment from my htc i got a new phone a black berry 9900 and a new sim card, i put the other sim which waz on the htc in the 9900 and the same problem occurred an abnormal reboot, but when i put the new sim in the Htc chacha the problem stoped and for three days now it has being working perfectly with no abnormal reset again, i came to a conclusion dat the problem was from my sim card and not the phone, however i contacted the services providers notifiying them of the situation they could not even explain why the sim reboots the two new phones abnormally. so i requested for a new sim with the same number which i put on the 9900 the same problem still occurs but i havent tried the sim on my htc. so i wonder what the problem is with my sim cause even the service providers cant explain its a 128k sim could there be any specific problem? am now battling to save my blckberry 9900 from an abnormal reset. aleast i know i can change the sim but my number is important for contact