- Forum posts: 1
Jul 29, 2023, 8:59:44 PM via Website
Jul 29, 2023 8:59:44 PM via Website
After several years of uninterrupted use, I was locked out of WA on either July 20 or 21. I don’t know why. I knew for certain on the Friday because that was when I tried to use the app without success but I hadn’t used my phone for nearly 24 hours beforehand, hence the reason I don’t know exactly when lock out occurred.
On the Friday, I was directed to the screen where I was advised I had set up 2 step verification on the phone and to insert the 6 digit PIN I had used during that process. None of my normal numbers worked so I hit the link for ‘forgotten pin’. This said my PIN would be sent to the email address I had used when setting up 2SV but it never arrived, presumably because the email address was not in use anymore.
As such, I had no choice other than to wait 7 days to start all over again. Today is July 29 and my excitement turned to incredible disappointment when I was asked exactly the same questions as on July 21.
Does anyone know what has gone wrong please? Has my account been hacked or stolen? Are my chats and messages at risk of leakage? And is the seemingly incredibly antiquated 7 day process the only way of resetting my PIN in any event? Can’t WA used FID or similar?
If anyone can help, I’d be incredibly grateful but no amount of research by me today has revealed even a sniff of a solution.