Help is needed

  • Replies:3
Sam Zak
  • Forum posts: 26

Jun 14, 2023, 4:31:52 PM via Website

My Samsung Galaxy S 20 started to turn off periodically. at first once a month or so. And now it's several times a week. What could be the problem?

James Watson
  • Forum posts: 1,589

Jun 15, 2023, 12:02:05 PM via Website

The phone is overheating, the battery performance is degraded, or there is some Trojan or virus in the system ... and so on. Any one of them may lead to automatic shutdown.

— modified on Jun 16, 2023, 3:51:37 AM

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Jade Bryan

  • Forum posts: 2

Jun 18, 2023, 3:08:02 PM via Website

Experiencing frequent and unexpected shutdowns on your Samsung Galaxy S20 can be frustrating. There are a few possible reasons behind this issue, and here are some common culprits to consider:

Battery Issues:

One potential cause is a deteriorating battery. Over time, smartphone batteries can lose their capacity to hold a charge effectively. If your device is turning off due to insufficient battery power, it might be time to replace the battery. Consider visiting an authorized service center to have the battery tested and replaced if necessary.

Excessive heat can cause your phone to shut down as a protective measure. Check if your device feels hot to the touch before it powers off. Ensure that you are not using resource-intensive apps or running too many processes simultaneously, as they can lead to overheating. Additionally, using your phone while it's charging can generate heat, so avoid this if possible.
Software Glitches:

Software issues can also contribute to unexpected shutdowns. Ensure that your Samsung Galaxy S20 is running the latest software update, as these updates often include bug fixes and stability improvements. If you recently installed any new apps or made changes to system settings, try uninstalling the problematic apps or reverting the settings to their previous state.
Hardware Malfunction:

In some cases, hardware components may be malfunctioning, causing your device to shut down. This could be due to a faulty power button, loose internal connections, or other hardware-related issues. If the problem persists despite software troubleshooting, it is advisable to visit an authorized service center or contact Samsung support for further assistance.
Third-Party Apps:

Certain third-party apps installed on your device might be causing conflicts or instability, resulting in frequent shutdowns. Try booting your phone in safe mode to determine if the issue persists. In safe mode, only pre-installed system apps are allowed to run, disabling any third-party apps temporarily. If your device operates normally in safe mode, it indicates that a third-party app is likely the cause. Uninstall recently installed or suspicious apps to see if the problem resolves.
It's important to note that diagnosing and fixing hardware issues typically requires professional assistance. If none of the suggested steps resolve the problem, it's recommended to reach out to Samsung support or visit an authorized service center for a comprehensive assessment and repair.

  • Forum posts: 121

Jun 20, 2023, 7:44:35 AM via Website

There are a few reasons why your phone might be randomly turning off.

Battery problem. If your battery is old or damaged, it may not be able to hold a charge properly. This can cause your phone to turn off unexpectedly.

Software problem. A software update or a corrupted file could be causing your phone to crash.

Hardware problem. If there is a problem with the hardware in your phone, such as a faulty component, it could be causing your phone to turn off.