Whatsapp hacked

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1
Kiraaa
  • Forum posts: 3

May 12, 2020, 11:39:20 AM via Website

Hii

I've got a problem WhatsApp.
My mother can't use her WhatsApp anymore. I suspect her phone and WhatsApp has been hacked.

The account was last seen online about 15 hours ago. And the profile picture has been changed to a picture of Joseph Stalin from a Polish meme site. The phone number has left all the group chats.

Does anyone know what this could be? Or what to do next?

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marco sarli 39
marco sarli
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  • Forum posts: 1,011

May 12, 2020, 1:03:55 PM via Website

Copy your whatsapp folder to your SD card. Uninstall whatsapp from your phone.Email support@whatsapp.com and report what happened with the phrase “Lost/Stolen: Please deactivate my account” in the body. Usually they answer and react quickly.Once they have deactivated your account you have 30 days to reactivate it.Otherways, if it is not a big problem, the fastest solution is to change your Sim card and create a new account.

— modified on May 12, 2020, 1:10:16 PM

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Kiraaa
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1
Kiraaa
  • Forum posts: 3

May 12, 2020, 1:44:21 PM via Website

Do you have any idea what this could be?

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marco sarli 39
marco sarli
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May 12, 2020, 1:56:30 PM via Website

The account has been hijacked or hacked as you prefer

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Kiraaa
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1
Kiraaa
  • Forum posts: 3

May 12, 2020, 2:03:42 PM via Website

Yeah I thought so but I'm very interested in the reason why. I couldn't find anything on Google. The number doesn't send phishing text. And why would they change the profile pic. Is this something that regularly happens to other people and for what reason.

Thank you for the helpful tips!

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marco sarli 39
marco sarli
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May 12, 2020, 2:19:27 PM via Website

Could be just some youngster testing his skills. Just write to whatsapp support before they do something

— modified on May 12, 2020, 2:19:51 PM

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Kiraaa
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2
nolie
  • Forum posts: 3

May 14, 2020, 10:23:35 AM via Website

Yeah, feel the same

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Adam_3d 7
Adam_3d
  • Forum posts: 46

May 15, 2020, 7:29:25 AM via Website

Contact the WhatsApp support services and go for deactivation of your account.

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marco sarli 39
marco sarli
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May 17, 2020, 5:40:43 AM via Website

Read above. Contact support@whatsapp.com and report what happened with the phrase “Lost/Stolen: Please deactivate my account” in the body. Usually they answer and react quickly.Once they have deactivated your account you have 30 days to reactivate it

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3
Megamind
  • Forum posts: 10

Jun 7, 2020, 9:31:26 AM via Website

very helpful thanks

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5
Deactivated Account
  • Forum posts: 28

Jun 8, 2020, 4:09:14 AM via Website

I think you should lock that account

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emmetbrakus
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1
Nanie
  • Forum posts: 8

Jun 8, 2020, 4:11:45 AM via Website

You may have downloaded the application in an unsafe place, so it happened

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emmetbrakus
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3
vibehemoth
  • Forum posts: 12

Jun 8, 2020, 4:19:05 AM via Website

Write to whatsapp support and deactivate the account

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