Remote wipe(/erase) phone that won't turn on

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  • Forum posts: 1

Nov 11, 2019, 10:37:49 AM via Website

Hi all,

My Google Pixel 2 had a nasty fall and now won't turn on. For a while after I could locate/connect to it using Google Find My Phone but now it can no longer connect to it.

I need to send this device to my insurer but would like to factory reset/erase it first. I'm fairly sure it's going be be replaced as it's beyond repair but I would like to erase my data on it just to be safe. What is the best way to do this if Find my Phone can't connect to it?


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  • Forum posts: 499

Nov 11, 2019, 10:50:52 AM via Website

If your phone will not turn on I doubt you can erase your data. Even a reset does not erase the data it just removes the link to where it is stored. The info is still there until it has been written over.
Good luck

  • Forum posts: 91

Nov 25, 2020, 4:45:59 AM via Website

If it won't power on at all, then no, there is nothing you can do. If you had a passcode on it before, then the data on it is encrypted. Otherwise, if you are concerned about the data, destroy it, just as you'd destroy a hard drive with sensitive data. But you can try a data eraser tool, it may help you work it.