p20 dont response screen

  • Replies:2
  • Forum posts: 8

Jun 24, 2019, 9:55:00 PM via Website

i buy p20 lite. sometimes dont response screen when i want unlock, it shows lockscreen and not work screen to unlock even when swipe selected. i dont know why. i updated software from 8.0.0 152 to 180. i got 9 but dont installed. maybe fault phone? i have warranty. i see black screen and battery low 8% percent i see red color in battery when i see black screen when i try unlock and dont response to unlock, just shows lockscreen and screen goes black even when i tapping on screen, on lockscreen shows battery good, but when screen dont response to unlock, the phone goes sleep and when i try unlock dont response anything just shows screenlock, and when to try unlock dont unlock i see black screen on top bar and battery left 8% but not as the same on locksreen which exactly percent 78% on lockscreen, but when i try unlock and dont unlocking phone, it shows 78% when i press lock button i see lockscreen shows but when dont response i cant unlock i see quickly status bar and left 8%, just status bar not homescreen, and turn off screen, when i hit power button i see lockscreen 78 battery when restarting phone unlocking perfect, but the same issue repeated every day

  • Forum posts: 1,515

Jun 25, 2019, 5:58:28 AM via Website

It seems to be some hardware failure.
If you have a warranty, why not to contact a Huawei customer service center nearby?

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  • Forum posts: 26

Nov 7, 2019, 7:40:17 AM via Website

Restart the system. Screen freezing problems are at times fixed by simply refreshing the system. Make sure to restart the phone and see what happens. The Huawei P20 Pro has a non-removable battery pack so understandably, you will be unable to disconnect the battery to restart it. In order to achieve the same result though, you can just hold down the power button until the screen goes black. If the cause of the problem is a temporary bug, this reboot may help.

If the problem remains after this type of reboot, proceed to the next troubleshooting step.

Cache partition wipe. In some cases, an unresponsive screen issue may be a result of a system cache issue. To ensure that your phone’s system cache is in top shape, consider doing cache partition wipe. This will force the device to delete the current cache and replace it with a new one over time. Here’s what you need to do: