HTC 10 will not update. Error 410

  • Replies:2
1
P Thompson
  • Forum posts: 2

Apr 30, 2019, 7:24:12 PM via Website

HTC 10 will not update. Error 410

I just bought a new HTC 10 on Ebay. It will not update. It downloads the update, but when it installs, it only gets to 25%. I then get a red triangle with a ! inside and error 410.

I contacted HTC chat, and the guy said it was a google error, and he did not know what to do. Sorry!

My old HTC 10 works fine and has all the updates.

How can I get the updates to work.

The last security patch was Jan 2017. Software 2.41.605.12

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James Watson 36
James Watson
  • Forum posts: 1,584

May 1, 2019, 8:07:56 AM via Website

Wipe data (factory reset) + wipe cache partition after a full back-up.
Then try to update the firmware via OTA.

Good luck to you.

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1
P Thompson
  • Forum posts: 2

May 1, 2019, 4:38:51 PM via Website

I tried that.

I think I will need to load new firmware for a locked verizon phone. I think it is called RUU. I am not sure how to do this. I will need to investigate since seller is balking at an exchange.

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