My daughter forgot her pin code and we can't unlock it not even hard boot can someone help please send some help she is driving me crazy bout it;she got it at a hard sale and did not register the phone as well with I can't do a factory set cause I can't do a hard boot any other ideas please and thank you I will keep trying your two suggestion
— modified on Jan 21, 2019, 3:08:44 AM
Jan 20, 2019, 9:39:11 PM via Website
Jan 20, 2019 9:39:11 PM via Website
The best advice is to call the phone manufacturer customer service or your mobile carrier explain to them what's going on. They will ask you a couple of security questions then email you the passcode.
Oh yea!
Tell them to email the passcode to your email address not your daughters!
— modified on Jan 20, 2019, 9:52:43 PM
Jan 20, 2019, 10:37:31 PM via Website
Jan 20, 2019 10:37:31 PM via Website
Here are 2 more ways! 1 for iPhone and 1for Android. 
These screen shots I sent you may not have the entire process but the web addresses are there! And you can go to that web site yourself.
Hope this helps!
— modified on Jan 20, 2019, 10:42:41 PM
Thank you so much that was very helpful
Jan 21, 2019, 10:58:19 PM via Website
Jan 21, 2019 10:58:19 PM via Website
sigaukei
Thank you so much that was very helpful
Your welcome!
The only reason I joined AP was to help!
what i must do if i forgot pin from my sim?
Jan 24, 2019, 4:59:31 PM via Website
Jan 24, 2019 4:59:31 PM via Website
Hi,
contact your provider, he can help out with a longer second code. You need this code to set up a new pin for the SIM card 
Liebe Grüße, Bastian
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nice post