hi, I had a galaxy note 4 before 4 months ago. since then, I use a galaxy s7 device. before I had changed my phone I backed up all my gallery, my content and my chats. today I notice that a lot of photos weren't saved. I checked on my Whatsapp and it showed me that picture (i send it). can someone help me to get my photos back?
sorry for my English.. thx!
here is the photo
- Forum posts: 3
Mar 19, 2018, 10:52:08 PM via Website
Mar 19, 2018 10:52:08 PM via Website
Reasons-
1. Maybe your gallery app is outdated.
2. Thumbnails are missing due to use of the third-party app
3. Maybe due to virus existing is your device.
backup ->Update and sync with google.
— modified on Mar 19, 2018, 10:52:30 PM
- Forum posts: 171
Mar 20, 2018, 6:34:33 AM via Website
Mar 20, 2018 6:34:33 AM via Website
Do they appear when connected to PC, then there might be some problem with phone album app which you might be using.
- Forum posts: 6
Mar 21, 2018, 9:06:14 PM via Website
Mar 21, 2018 9:06:14 PM via Website
thank you)
I've downloaded it.. whats next?
- Forum posts: 1
Mar 26, 2018, 8:03:34 AM via Website
Mar 26, 2018 8:03:34 AM via Website
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- Forum posts: 4
Mar 26, 2018, 10:03:04 AM via Website
Mar 26, 2018 10:03:04 AM via Website
- Maybe your gallery app is outdated.
- Thumbnails are missing due to use of the third-party app
- Maybe due to virus existing is your device.
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