- Forum posts: 1
Sep 15, 2016, 11:23:06 PM via Website
Sep 15, 2016 11:23:06 PM via Website
I took my Note 4 into the Samsung store in Oxford Street, London, today for repair of the worn sockets. The counter man said that Samsung doesn’t have parts in Europe so it will take at least 6 weeks to repair. I would have to check the phone in now; they would take it off me and leave it down stairs for 6 weeks while my device sat in the queue for parts.
What was I supposed to do for a phone for the next 6 weeks? I could upgrade to the Note 7 except that he couldn’t supply one and I don’t have fire-proof pockets. Seems I look stupid enough to buy a new Samsung phone because they can’t support my current one, or was he just stupid enough to try?
How can they have no USB sockets or 3.5mm headphone sockets in Europe when its the obvious mechanical part to wear out? Is this Samsung’s new scam for avoiding warranty repairs on the phone?