- Forum posts: 1
May 28, 2016, 9:38:04 PM via Website
May 28, 2016 9:38:04 PM via Website
Hi i am looking for advice? i updated my samsung s6 last night with the new update. I observed a few changes but appeared to be nothing major. This afternoon my phone ran out of battery. When i switched it on it asked for a number code instead of fingerprint recognition. It is only allowing numbers to be entered and my back up password contains letters and numbers. I have been locked out of my phone continually and have no means of opening it? Can anyone offer any advice on this issue. I telephoned my telephone provider however it is a samsung issue and not a network problem. Samsung are not available for calls or live chat until tomorrow. Many thanks in advance.