Motorola Moto G — Android File Transfer not working between Moto G (2015) and MacBook Pro

  • Replies:9
  • Forum posts: 6

Mar 21, 2016, 10:51:41 PM via Website

I installed Android File Transfer on my MacBook Pro to move files between it and my Moto G 2015. The first time I used it, I was able to transfer some files but I kept getting this window saying, "

Can’t access device storage
If your device’s screen is locked, disconnect its usb cable, unlock your screen, and then reconnect the usb cable."

Since then, I just get the message.

Any ideas?



  • Forum posts: 6

Mar 25, 2016, 1:38:46 PM via Website

Thanks! I'll check that out, but I figured out (by accident) that I had to touch notifications and there I was given options that made it work.

  • Forum posts: 12

Nov 7, 2016, 9:08:40 AM via Website

There're some special designed android file transfer apps to transfer data between your phone and computer

— modified on Nov 16, 2016, 9:33:13 AM

  • Forum posts: 1

Oct 6, 2017, 4:50:37 PM via Website

You can use this app ( to sync your Moto with Mac. Like AFT it allows mounting Moto to your Mac and transferring files between devices. Additionally, it syncs data between Moto and Mac - personal, media or folders.

  • Forum posts: 2

Nov 2, 2017, 11:32:35 AM via Website

you also transfer files through some android application

  • Forum posts: 30

Nov 3, 2017, 3:09:10 AM via Website

Hello there! I had troubled with this too. So I searched for alternative way, and found AirMore as a good app to connect Android phone to Mac. It's free and very convenient to use. You just need to input the website on your browser then open the mobile app. Next, scan the QR code and once successfully connected, you can import and export files already.

  • Forum posts: 26

Nov 3, 2017, 9:46:57 AM via Website

It is possible to transfer Motorola phone file to a Macbook, just see a video to know how to do directly.