whatsapp is duplicating contacts

  • Replies:1
3
Yossi Natanson
  • Forum posts: 10

Nov 7, 2015, 11:07:29 AM via Website

I'm using the 4.4.2 version with the stock contacts app and having a problem that Whatsapp duplicates my contacts

Before installing whatsapp I had 1 contact:

Smith family
John 12345
Ann 98765

Now, after installing whatsapp I have 3 contacts:

Smith family
John 12345
Ann 98765

Smith family
John 12345
Whatsapp 12345

Smith family
Ann 98765
Whatsapp 98765

If the contact have only 1 phone number it doesn't duplicate itself.
No other change was made except installing whatsapp.

I filtered the list to show only the gmail accounts so it showed me only the original contact. But in the search it shows, again all the 3.

Of course, what I want is one record:

Smith family
John 12345
Ann 98765
Whatsapp 12345
Whatsapp 98765

1- Why did it happen? How do I overcome it?
2- Alternatively, are there contacts apps that DO know to “merge” the records?

Other ideas?
thanks

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19
nilofar shaikh
  • Forum posts: 581

Dec 2, 2015, 5:25:22 AM via Website

In order to fix this (may be there is some SW update, because this still smells as a bug) do the following:
1) Go to your contacts
2) Select Contacts to display
3) Select near the Customized list the"setting" sign
4) Click on the arrow near to WhatsUp/Waze.... categories and unselect all not relevant checkboxes
5) Now select the Customized list

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