Honor 7 Google Play Services severe problems

  • Replies:6
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  • Forum posts: 1

Jul 23, 2015, 12:15:58 AM via Website

I was very keen on the Honor 7 due to 64gb memory, sd card, octacore processor, battery and price.

I ordered one from China, and have had it for 2 days. However, am having severe problems.

When adding an account, there is no option for 'Google'.

I have installed Google Play from the Huawei app store and added an account via Play's startup, and for a while, I could download

from Play store and synch gmail and contacts.

I then started to get error "Error while retrieving information from the server RPC:S-7:AEC-0 ..." when trying to download from

the Playstore.

I have tried many recommendations including :

*Deleting data and cache from Play app, Play services, and framework services.

*Deleting the account and re-adding.

*Full factory reset and adding Play again from the app store.

*Uninstalling Play service updates so it rolls back to factory version and running Play again to force it to update Play services

to the latest version.

Some of the attempts temporarily resurrect Play, and synching, but now I get "Google play services which some of your

applications rely on is not supported by your device"

Each time I try a fix, the time it runs successfully seems less.

Is it worth me perservering with this : for example is it the need for international firmware on the phone? Could flashing a new

ROM get round this?

Is it because I can't add a Google account. It's weird I managed to download loads of apps, but now can't download any!

Or is it likely to be a phone hardware / firmware / memory unfixable problem?

In every other respect, it's a superb phone and I am reluctant to start the whole returns process if possible, however, if I have

to , I must! (Trouble is, I can't see another phone I want as much : my requirements are maximum processor and memory plus must

support sd card).

Any help much appreciated.

strump entel

  • Forum posts: 18

Jul 24, 2015, 2:51:33 PM via Website

I have the same problem. So if somebody has a solution, keep us updated! Thanks!

  • Forum posts: 1

Oct 3, 2015, 3:47:24 PM via Website

I have exactly the same problem.
I just remove google play and reinstal. but the problem re appear after a while.
It´s a disturbing problem.

  • Forum posts: 1

Nov 2, 2015, 2:16:08 PM via Website

Hi Tim

Thx for your walkthrough. I have the same problem and tried almost everything.
Even installing older APK's and try to run Play Store. It works for a short time.

After a while or when I try to use certain Google Apps such as: Calendar, Notice or Youtube -
it says, that it will only work after an update of Google Services. After that specifique update,
each time I open the Play Store it crashes down -> Play Store opens and closes at the same time.

Do you have any further informations?

Because of this issue my Honor7 becomes useless.


  • Forum posts: 1

Mar 19, 2016, 11:15:48 AM via Website

Hello, did you ever find a solution for this? I am having the same problem. Thanks.

  • Forum posts: 1

Aug 15, 2016, 1:22:04 AM via Website

Same here... really need a solution.

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