Samsung Galaxy Note 2 — Stopped working, now just powers up with Samsung Galaxy Note II logo - nothing more -won't power off

  • Replies:2
  • Forum posts: 1

Mar 7, 2014, 10:03:12 PM via Website

It is in an enclosed jell protected jell pack, Aug 2013 purchase.
Its alarm went off this morning, did the usual turn off and press power button to turn off display.
Later, looking at a web site on it, the bottom white button would not work.
With power button, did a reset. The Logo (samsung GALAXY Note II) came on, it stays on. Holding the power button will not turn it off.
Removed battery. Re-seated the SIM and TMobile chip, put them back in, then put battery back in.
Power button shows the logo, but it won't do anything from there. Power button won't turn it off. Logo just stays on.

  • Forum posts: 877

May 14, 2014, 10:34:09 AM via Website

Hey Rx Miller, did you give this a try?

On the Note 2, from a powered off state, keep the “volume down” button depressed while powering up. Also, keep the power button pressed until the Samsung logo appears. The phone should then boot up in safe mode. Restart the phone from there and see if it powers up normally.

Let me know what happens! :)