Samsung Galaxy Note 2 — can't access music or videos on sd card

  • Replies:4
  • Forum posts: 1

Jan 31, 2014, 1:15:11 AM via Website

Was working fine last week. Today can't find any of my music. It's still on the card as I tried it in my computer. How come my phone can't see it?

  • Forum posts: 610

Jan 31, 2014, 6:54:14 PM via Website

Possibly a read issue with the card. Try moving the files from your phone to pc, reboot, then move them back on. If that doesn't work move everything off the sdcard to your pc and format it, then copy back.


  • Forum posts: 10

Feb 13, 2014, 5:31:43 AM via Website

Have the same problem.
I have reformatted the card and reloaded mp3's
Have factory reset the phone (solved a battery drain problem with that)
It is visible and usable in my Netbook and Lappie and in a friends HTC.
If I reboot the phone it may read it until going to sleep but when it wakes it says that the SD card has been unexpectedly removed.
This started a month ago when I was getting an unusually heavy battery drain which I expect was an Astronomy app I had installed. A factory reset solved the drain but not the ext memory issue.

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Feb 13, 2014, 5:53:02 AM via Website

Have you tried changing the SD card, i look more like the problem is with the SD card not the device. I think you should use different SD card and put all the songs on that SD card and then try putting it inside the device and check if its being detected or not.

  • Forum posts: 10

Mar 25, 2014, 9:24:00 AM via Website

I was wondering if the 4.3 upgrade could cause the Note II to have problems with the SD card the way KitKat is doing to new phones, since it happened about the same time the upgrade from 4.1 downloaded and installed.