Alex Irwin
- Forum posts: 44
Jul 6, 2011, 10:34:50 AM via Website
Jul 6, 2011 10:34:50 AM via Website
I purchased a Fascinate in January and it worked well for several months. Sometime last month, we installed the OTA software updates. The phone then began freezing constantly. Occasionally it wouldn't even work near a WiFi hotspot with security. It would lock out Verizon in favor of WiFi it couldn't access.
We took it to Verizon store yesterday and we learned that this is a common problem. The customer service lady told us she had seen many phones lock up like this after the Samsung upgrade. She was able to pick and choose software and push it out manually to the equipment. Phone now works for text and voice, but no internet or apps.
The phone is still in warantee. However, since Verizon changed their warantee plan, they no longer stock loaner phones in their stores. Unbelievable. Verizon doesn't seem to care that we haven't had a phone with internet in WEEKS. Anyone else have problems with their Fascinate??
We took it to Verizon store yesterday and we learned that this is a common problem. The customer service lady told us she had seen many phones lock up like this after the Samsung upgrade. She was able to pick and choose software and push it out manually to the equipment. Phone now works for text and voice, but no internet or apps.
The phone is still in warantee. However, since Verizon changed their warantee plan, they no longer stock loaner phones in their stores. Unbelievable. Verizon doesn't seem to care that we haven't had a phone with internet in WEEKS. Anyone else have problems with their Fascinate??
— modified on Jan 11, 2012, 6:43:22 PM by moderator
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