How to tell WhatsApp to download media files via WiFi and not via mobile data connection?

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  • Forum posts: 44

Mar 15, 2022, 11:34:40 AM via Website

My Android 10 Smartphone is connected via
1. WiFi connection--->router--->landline telecom provider
2. separate mobile LTE connection provider

The Wifi connection is much fast and has no data usage limit

Now assume I got a WhatsApp message with embedded video.
When I turn off mobile data LTE provider connection and leave only WiFi open then Whatsapp is NOT able to download the video.

I got an error popup:

"Download failed. The download was unable to complete. Please try again later"

The Wifi works perfect. I can download huge files from e.g. browser websites without a problem. But not from WhatsApp

As soon as I turn on mobile data provider I can download the video in WhatsApp too.

So how can I tell WhatsApp to give downloads over Wifi priority?

— modified on Mar 15, 2022, 11:34:59 AM

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  • Forum posts: 1,518

Mar 16, 2022, 2:15:35 AM via Website

Clear cache and clear data on your WhatsApp.
Settings - Apps - WhatsApp - Storage, tap “Clear Cache and Clear Data”.

Then reboot the phone and open WhatsApp to see if the problem is gone.

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