- Forum posts: 19
Apr 16, 2019, 11:43:20 AM via Website
Apr 16, 2019 11:43:20 AM via Website
I connect my phone to my computer and I see "XT1032" show up under Devices and Drives. When I open that device, I see a folder for "Internal Storage". I open that folder, where I used to see many folders, I see only "DCIM" and "Pictures". "DCIM" folder contains a few pictures from my camera and "Pictures" folder contains the one picture I use on my phone desktop.
I don't recall what other folders used to be there or when/how they disappeared but I used to go into Documents and see copies of all the word files I have created in the phone. 3/22/19 was the last time I was able to copy the documents folder from my phone to my computer. Everything, including those word documents work when I access them from the phone.
Does anyone have any suggestions to what has happened?
Any suggestions as to how I can diagnose this?