- Forum posts: 3
Aug 17, 2017, 11:14:28 PM via Website
Aug 17, 2017 11:14:28 PM via Website
Since I always used the fingerprint for several months to "log" into my phone, not rebooting my phone for months, I had a problem to remember my pin after a reboot. So the phone did not let me in, I think it was the right pin (device PIN, not SIM pin), but I am not fully sure.
The Huawei support told me to do a factory reset. I did, and also changed the passwort of my google account at that time. After the factory reset, I could not log into to phone with my google account. I used the same account as before, but of course with the new passwort. Via normal computer brower google login works perfect.
So I started researching and found out that there is something like Device Protection and FRP. So I waited 72 hours, but still could not log in. Huawei and Google support do not have a solution. Both thing the other one is responsible.
So what should I do to get into my phone again. Invoice etc. is here, I bought it 3 months ago, I can prove that. But it seems security makes it impossible for me to use it.