- Forum posts: 877
Apr 24, 2014, 5:50:50 PM via Website
Apr 24, 2014 5:50:50 PM via Website
If you get the message saying error 491 when using the Google Play Store, this means that a download or update was impossible at that moment. But do not worry, there is a way to fix this.
- First, you need to remove and then reinstate later your Google account. This you can do in the settings of your Android device, under accounts, tap on the Google option and then hit the menu button and select remove account.
- Before adding it in again, restart your Android smartphone or tablet.
- Now, add the account once again by going by the same route to get to the option in settings. Next, go to the Applications or Apps section in the settings and swipe left until you see all apps.
- Scroll down until you find Google services. Here clear the data and the cache in the app info, and finally force stop.
This should do the trick!!
— modified on Apr 24, 2014, 5:51:51 PM
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