Sony Ericsson Xperia Arc — trouble getting the latest update

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Nov 8, 2011, 11:11:30 AM via Website

im having trouble getting the latest up date using sony ericsson pc companion, i manage to get as far as "prepare the computer for update" that seems fine,when it says "checking the phone" a dialogue box appears bottom right corner "FOUND NEW HARDWARE semc flash device" my phone switches off and computer screen freezes, ctrl Alt delete does work i have to shut computer down at the main switch. ive tried several times with no luck:(,