WhatsApp initialization on new Android phone

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1
Kangaroo
  • Forum posts: 1

Feb 28, 2022, 12:00:57 PM via Website

Hello,
I just bought a new phone and installed WhatsApp.
Everything seemed to be working fine at first - they asked for my username & optional picture - but it has now been saying "initialization in process" for almost 6 hours...
And now I've tried contacting the helpdesk and it just says "connecting", even though I have a good wifi connection.
Does anyone know how to solve this issue ?

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Rubens Eishima 29
Rubens Eishima
  • Admin
  • Staff
  • Forum posts: 125

Mar 1, 2022, 2:49:32 PM via Website

The first thing I would do is to force close WhatsApp or restart the phone.

Then, try clearing the app's cache. And try the setup steps again.

https://www.nextpit.com/clear-app-cache-vs-clear-app-data-difference

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Zois Bekios Zannikos
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James Watson 36
James Watson
  • Forum posts: 1,584

Mar 2, 2022, 1:36:34 AM via Website

  1. Make sure you have a reliable internet connection.
  2. Uninstall your current WhatsApp, restart your phone, and install the latest version of WhatsApp Messenger from Google Play Store.

Download size < 0.15 MB. But also accurate enough, ad-free & free.
The minimalist app available on Play Store: https://goo.gl/ws42fN
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