Claudia D.s
- Forum posts: 2
Nov 8, 2012, 12:56:06 AM via Website
Nov 8, 2012 12:56:06 AM via Website
So my family (father, brother, and I), have had the Motoluxe since June. No big problems with it until yesterday when my dad received a message saying that a new update was available. He decided to download it, which he did via our home wifi connection seeing as none of us have data plans. I did the same.
After the update was installed, we both noticed that our Wifi was no longer working. The phone said that it was, in fact, connected to our Wifi network, but the connection bars on the top of the screen were empty, and none of our applications involving internet access worked. We tried calling Motorola, they didn't know anything and only suggested that we reboot the router (which was definitely not the problem because both of our computers we working fine on the network).
We then called Bell Canada, who also didn't have a solution and didn't seem to know what was going on. The representative we spoke to was very helpful and suggested we restore the factory settings to the phone. We did, losing everything we hadn't backed up in the process. But this seemed to work as we were able to access our wifi connection again.
My father then shut off his phone to charge it (I don't usually have the habit of shutting mine off at all, but he does). This morning, when he went to turn the phone on, the problem had returned. I tried restarting mine, same deal.
After a bit of research, it seems like most people who have downloaded this update haven't been able to connect to their wifi. How are we supposed to fix this problem, if not even Bell knows the solution to it??
Is there any way that we can remove the update from the system without having to send the phones in for repairs? Or is there any way to get the wifi working again without restoring the phones everytime we turn them off?
After the update was installed, we both noticed that our Wifi was no longer working. The phone said that it was, in fact, connected to our Wifi network, but the connection bars on the top of the screen were empty, and none of our applications involving internet access worked. We tried calling Motorola, they didn't know anything and only suggested that we reboot the router (which was definitely not the problem because both of our computers we working fine on the network).
We then called Bell Canada, who also didn't have a solution and didn't seem to know what was going on. The representative we spoke to was very helpful and suggested we restore the factory settings to the phone. We did, losing everything we hadn't backed up in the process. But this seemed to work as we were able to access our wifi connection again.
My father then shut off his phone to charge it (I don't usually have the habit of shutting mine off at all, but he does). This morning, when he went to turn the phone on, the problem had returned. I tried restarting mine, same deal.
After a bit of research, it seems like most people who have downloaded this update haven't been able to connect to their wifi. How are we supposed to fix this problem, if not even Bell knows the solution to it??
Is there any way that we can remove the update from the system without having to send the phones in for repairs? Or is there any way to get the wifi working again without restoring the phones everytime we turn them off?
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